Sometimes it happens that an order is damaged during transport or that something else happens, which means that you want to make a claim under the warranty. This can be done within 2 months after discovering the defect. You report this to us, after which we will assess whether the defect falls under the warranty. If this is the case, we will repair or replace the product free of charge. We would like to receive an email at info@ozotof.nl with notification of the damaged product and the following information:
* Order number
* Reason for claiming warranty
* Photo of the product or shipment where the damage is visible.
Complaints
It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by sending an email toinfo@ozotof.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur viahttps://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found athttp://ec.europa.eu/odr.If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."
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